Patchwork & Quilting
Quilt kits, Harberdashery 
Fabrics,
Craft

 

Terms and Conditions

We have tried to cover everything you might need to know about ordering and returning items from Beyond Fabrics on this page. If there is anything we have missed, please contact us.

Contents:

1*About Us
2*Ordering information
2•1    Making a Purchase
2•2    Shipping and Handling
2•3    Delivery Shedule
2•4    Privacy Policy
2•5    Returns Policy
3*Workshops terms and conditions
4*Gift Vouchers / Loyalty Card

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1*About Us: Beyond Fabrics Ltd is a UK company specialising in fabrics, ribbons, haberdashery and gifts. All of the prices on the site are in UK British Pounds Sterling. If you have any suggestions or comments please email us at
info@beyond-fabrics.com
If you are emailing about an order or have a specific enquiry then it is very helpful to us if you include your name, telephone and postcode and an order number if you have one.
Please note for general enquiries we aim to respond to your email within 2 to 3 working days.
Our Contact details:
Beyond Fabrics
67 Columbia Rd
London – E2 7RG
t: 0207 729 5449
e: info@beyond-fabrics.com
Company Registration No: 05654781
VAT reg. 113 3355 54

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2*Ordering Information

2.1 Making A Purchase: All Prices are shown in Pounds Sterling (inclusive of VAT, when applicable). Just browse our Catalogue and click on any items that you wish to buy to put them into the shopping basket, in the shopping basket you can change the quantity for that item, you also need to choose the “Delivery Method”. After you have finished your selection, click on "Check Out" and you will be asked for a few details that we need to be able to satisfy the order.
When we have received your order we will send you an email acknowledging receipt. If you have a Discount Code the discount will be shown on the final checkout screen and your receipt.
We accept all major credit/debit cards processed by RBS WorldPay and PayPal. If you are shopping from anywhere other than the UK your credit card company should convert the transaction to your own currency at the prevailing rate at the time of the transaction.
If you would rather not pay online, cheques are also accepted as payment from customers in the UK only. Please contact us with the items you would like to purchase for further instructions. Cheques have to be cleared before we can post your order.
Online purchases and orders made by any other method cannot be combined. They will be treated as separate orders with separate postage charges.

2.2 Shipping and Handling: Postage and packing charges apply to all items purchased using the electronic shopping basket facility.
Postage and packing charges are shown in relation to the weight and size of the ordered items. Our charges are based on the Royal Mail price list, we also offer a Flat Rate UK delivery.
Beyond Fabrics reserves the right to notify you if postage to your chosen destination is significantly higher than the postage rate indicated due to the destination or the bulk and/or weight of the item being shipped. If this is the case we will email you with information about the amended rate and will only proceed with the order when you confirm that the amended amount is acceptable.
Please note that some items which are heavy or are an awkward shape which requires more packaging can cause the delivery charge to increase. For example, wadding is expensive to ship overseas because of its volume. It may not be cost effective for customers outside the United Kingdom to purchase them. Removing these items should reduce the charge.

2.3 Delivery Schedule: We aim to dispatch our items on the next day of cleared payment. Orders within the UK are currently taking around 3-5 working days from receipt of your order to delivery. International orders may take longer. Our orders are normally despatched by First Class post. We recommend Special Delivery which can also be selected.
We use Royal Mail to deliver items and we are not responsible for any delays which occur once parcels have been dispatched. If you have not received an order sent 1st Class within 15 working days please contact us and we will file a lost item complaint to determine what has happened. For Recorded or Special Delivery we can provide the tracking number on request.
Please note that any customs or import duties on international orders are the responsibility of the customer, as these vary from country to country you may like to check with your local customs office how much they are likely to be.
Occasionally delays can occur with items going through customs and as such we cannot predict how long your order will take to reach you, however, it is usually within 10 working days.

Back Orders: If your item is not in stock, we will back order it for you. You will always be informed with your order of any backordered items.
Items that we can not re-order will be refunded to your method of payment.
You have the option to cancel your backorder if you would rather not wait.

2.4 Privacy Policy: Beyond Fabrics does not disclose buyers' information to third parties. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Send you Newsletters and marketing emails
d. Only disclose information to third-parties for goods delivery purposes
We do not hold your credit/debit card details as these are passed directly to Worldpay/PayPal.
By default our shopping cart uses a "cookie" - this is a code stored by your browser which is used to identify you. We use this so we can keep track of what is in your Shopping Bag when you are visiting the site.
You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.

2.5 Returns Policy: If you are unhappy with your purchase you can return an item to us.
Within the European Union, customers have the right to withdraw from the purchase of an item within seven working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address shown above. Please call us or email us for a Returns Number. We recommend that you receive a proof of posting or send it by recorded delivery. We cannot accept returns of books, magazines,quilt kits or fabric and ribbons cut to your specific requirements. We will issue a full refund less any Beyond Fabrics discount that was applied to the item. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective and therefore postage and packaging charges are not refundable. If we have to collect an item for you we reserve the right to recover the costs of collection from you. This does not affect your statutory rights.

Damaged, defective or incorrect items: Please call or email us if you have a problem with an item that is damaged or defective. We will give you a Returns Number and discuss arrangements for rectifying the problem. We will refund the delivery charges incurred in returning the item to us. We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you. Hand made items can not be returned as defective as they have imperfections.

Changes to this policy: We reserve the right to make changes to this policy from time to time as our service expands and needs change – changes will normally take effect within one month of posting and so you are advised to check this policy periodically. However, we take your privacy seriously and will email you if we feel that we are changing these terms significantly so that you are aware of any changes. Please note that emails will be sent to your latest registered email address and we cannot guarantee delivery.

Copyright: Please note that all content, images etc. are copyright Beyond Fabrics and no part of this website may be copied or reproduced without permission.

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3*Workshops Booking Terms and Conditions

.Fees
..Full payment of the course fees must be received prior to commencement of the course. Your place on the course cannot be guaranteed until full payment is received.
..All fees stated are inclusive of VAT, when applicable.

.Methods of Payment
..Fees can be paid by credit card by phone or online. Payment by cheque is also accepted, please make cheques payable to Beyond Fabrics Ltd.

. Discounts
.. A discount is available at the shop to purchase materials when you enrol to any course (fabrics, ribbons, cutting materials; exceptions apply).

. Material and equipment
.. The course fee does not includes the cost of basic materials.
.. Please see the course description in our website or brochure for details of the additional materials which you will need.
.. Failure to bring the required materials will delay your progress on the courses.

. Cancellations by us
.. In the unlikely event that a workshop is cancelled, we’ll attempt to give you as much warning as possible to the email address you’ve registered with us. We will happily refund your booking fee or transfer you to a workshop of the same price, space permitting. However, we cannot accept responsibility for wasted travel or other costs or for disappointment.

. Cancellations by you

.. Refunds can only be given if four weeks’ notice of cancelation is received, less £10 cost for administration.
For bookings cancelled less than 4 weeks in advance, we will refund 50% of your fee.
There is no refund if less than 48 hours’ notice is given.
The same rules apply for customers paying with vouchers and members.
Monies cannot be transferred to another class, occasionally due to a lack of demand or exceptional circumstances we may have to cancel a class. If we cancel a full refund will be given.

.. Due to the special nature of our workshops and the very limited enrollment, classes are non-refundable and there are no transfers or reschedules. Please check your diary carefully before you sign up.

. Non-attendance
.. Non-attendance of classes due to illness or for personal or professional reasons does not provide the right to refunds, extra tuition or a transfer.
.. However, in such an event we will consider all the circumstances and take such action that we consider to be fair and reasonable.
.. Please note that if alternative options are offered there may be an additional administrative charge.

. Class postponement
.. If a class is postponed for reasons which we are responsible, including tutor illness or shop closure due to other reasons out of our control, we will make every reasonable effort to reschedule the class or to add the missed hours onto the remaining course classes. We apologise for this inconvenience and urge you to contact us if you have any concerns.

. Student conduct
.. Students are expected to conduct themselves in a professional manner and to recognise that other students also require support and assistance. If a student becomes persistently disruptive we reserve the right to offer a verbal or written warning and, if this does not resolve the situation, we may, at our discretion, ask the student to leave the course.

. Health & Safety
.. Students are asked to wear appropriate clothing and footwear to practical classes. In addition long hair must be tied back. Students who fail to comply with health and safety rules will be unable to participate in practical classes.

. Changes to this policy
.. We reserve the right to make changes to this policy from time to time as our service expands and needs change – changes will normally take effect within one month of posting and so you are advised to check this policy periodically. However, we take your privacy seriously and will email you if we feel that we are changing these terms significantly so that you are aware of any changes. Please note that emails will be sent to your latest registered email address and we cannot guarantee delivery.

. Copyright
.. Please note that all content, images etc. are copyright Beyond Fabrics and no part of this courses may be copied or reproduced without permission.
.. Respect other students and tutors copyrights.

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4*Gift Vouchers

vouchers are on the value of £5, £10, or £20.

Gift voucher to be redeemed for goods or services in our shop:
67 Columbia Rd
London
E2 7RG

or at our online shop:
www.beyond-fabrics.co.uk

vouchers can not be exchange for money or change.
Gift Vouchers are valid for 6 months from the date stamped, expired voucher will not be accepted.
Loyalty Card - please check t&c writen on the cards.

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